Accuracy Improvement

Quality Improvement Team Lead – Tampa, FL, US

Quality Improvement Team Leads manage the day-to-day activities of QA team members, including scheduling and managing ongoing partnerships. They also conduct employee training and evaluation and may provide support during the hiring and onboarding process. QA Team Leads determine staffing needs to effectively conduct reviews and oversee team members’ work to ensure that they adhere to specifications.

RESPONSIBILITIES

  • Manage and develop a team of Quality Improvement Specialists.
  • Serve as the subject matter expert of the Estimating Guidelines and Quality File Handling Guidelines for the company claims assigned to be reviewed.
  • Create and implement onboarding training.
  • Assist in the identification and resolution of quality assurance issues.
  • Communicate monthly audit data to third party company representatives for the companies being reviewed.
  • Conduct calibration sessions to ensure reviews are being addressed consistently across all members of the team.
  • Perform double reviews of Quality Improvement Specialists reviews for a statistically significant sample size.
  • Develop and maintain an open and trusting working relationships with the assigned company employees to effectively serve as a coach and mentor to the team.
  • Perform other related duties as assigned.

What You’ll Need to be a Top Candidate:

Education: Chartered Property Casualty Underwriter (CPCU) certification, Bachelor’s degree from an accredited college or university, or an equivalent combination of education and experience. Experience: Seven to ten years prior experience as a Claims Adjuster and three to five years prior experience in claims quality assurance. Licensure: State specific adjusting licenses required (varies by assignment). IICRC certification preferred.

Skills:

  • QA experience – a background in quality assurance is a necessity in this role, since QA team leads need to thoroughly understand processes in order to develop improved and effective procedures
  • Team coordination – QA team leads coordinate the activities of their entire department, so effective leadership, scheduling, and management skills are also vital in this role
  • Process enhancement – effective QA team leads should always seek out ways to improve processes, so familiarity with process and efficiency enhancement is helpful in this role
  • Organization skills – this role requires a high degree of organization to successfully schedule and direct QA procedures and coordinate development and testing processes
  • Communication skills – effective verbal and written communication is also important in this role as QA team leads provide reports to developers and engineers to improve software and systems
  • Advanced proficiency in Microsoft Windows and Office Suite experience.
  • Xactimate Level 1 required, Level 2 or 3 preferred.
Working Conditions: Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone.

Benefits:

  • Competitive salary
  • Flexible work hours
  • Learn about an exciting industry
  • Ability to work remotely
  • Be part of a team of motivated and talented individuals
Travel: Occasional travel for training purposes. Accuracy Improvement is an Equal Opportunity Employer. Submit your information below to work with the Accuracy Improvement team.

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