During these uncertain times, it’s important that your property insurance adjusters show sincere care for stressed-out policyholders finding their way through the crisis.
Training your adjusters for this coronavirus pandemic will also help them in other catastrophic situations like hurricanes and other weather-related calamities.
Here at Accuracy Improvement, we make sure property insurance adjusters are able to create quality estimates that reflect their property insurance company.
Our efforts include a dedicated third-party training program for adjusters. Here’s how we develop their crisis response.
We Include Empathy Training in Our Property Insurance Adjuster Training
A study in 2019 says that 75% of adjusters need empathy training. Property adjusters will face difficult conversations during calamities and this coronavirus pandemic.
Various claim scenarios where discussions about serious injuries and other major life-disrupting situations will come up.
In that case, insurance adjusters will have to learn to communicate with their clients mindfully and effectively.
“I’m sorry to hear that” or a simple caring approach is not enough in these situations. So we teach adjusters to develop genuine empathy.
We help adjusters express compassion and show sincere concern while clearly communicating accurate estimates and assessments.
We Encourage Every Property Insurance Agency to Promote Balance in Skill, Tone, and Transparency
In times of crisis, direct discussions help more since it gives claimants a clear idea of what to expect. To do that, adjusters must achieve balance in their skill, tone, and transparency.
We encourage property insurance companies to promote this balance instead of advising their adjusters to say things like “this may be covered.”
That false hope could prolong cases and harm the agency in the process. What we do at Accuracy Improvement is guide adjusters in finding their own overall style.
Not all adjusters are the same. The best way to achieve their balance is by helping them understand themselves more.
We provide exercises that enhance their communication, sensitivity, and catastrophe claim handling skills.
By the end of the training, we coordinate with their agencies to help them implement the balance we taught their adjusters.
It’s essential that the whole company adopts these catastrophe claim management practices. That way, they wouldn’t need to do so many training programs that may also take time from their operations.
We Recommend Hiring a Third-Party Property Insurance Claim Agency for Dedicated Training
Training property adjusters when your agency is also adjusting to these difficult times may be a lot to manage.
It’s best to just hire a third-party property insurance agency that can dedicate their time to helping your adjusters.
Here at Accuracy Improvement, we offer customized training for adjusters. We also do an overall workforce development to ensure property insurance agencies have efficient claims processes.
We also specialize in doing quality reviews for claims and estimates. Our elite staff of adjusters and claims handlers can create new high-quality estimates or sketches within 24 to 48 hours of being received.
The entire workforce across different industries has transformed dramatically over the past years. The pandemic has also forced many businesses to reevaluate whether their existing processes are ready for the new normal.
One of the industries that have struggled in this adjustment is the property insurance business. It’s challenging for the industry to deal with the sudden coming of an off-policy crisis and transitioning into the digital sphere with mostly traditional systems.
With all of these changes, many property insurance agencies realized that they were struggling due to long-existing deficiencies in their processes. Employee training is one of the biggest challenges that has become more apparent in these tougher times.
Suddenly, more and more property insurance teams are having a hard time training new and current employees. Here are the old practices property insurance agencies should let go of to overcome this issue, especially during this time.
Lack of Data on What the Employees of the Property Insurance Company Need to Learn
Many property insurance teams don’t even know where to begin in training their employees. Sure, there’s the traditional onboarding training for new employees.
But how could it be more efficient in this competitive environment? And how about the existing employees? What do they really need?
The lack of data on these things comes from the fact that most companies are focused on their clients’ needs. But that could be avoided by hiring third-party property insurance companies that focus on the employees’ needs instead.
Lack of Digital Integration in Property Insurance Training Courses
We’re talking about an industry that still observes old protocols and policies. It’s typical for this kind of business to not prioritize digital integrations.
However, recent events have forced many insurance agencies to use more software and other digital tools in their operations. This is a great start for the industry since it’ll eventually lead to fully digitalizing training courses.
Here at Accuracy Improvement, we try to make training programs as convenient as that. We use data based on industry trends and our own training experiences. That way, we continuously improve in giving the clients the training they need.
HR Teams’ Lack of Time to Manage Property Insurance Adjuster Training Programs
Most HR teams in property insurance agencies tend to not have time for talent management and culture development. It’s the same with other industries’ HR teams, too.
The only difference is that property insurance HR teams have more options in overcoming this problem. There are third-party insurance teams that review companies’ claims and create custom training for their adjusters and other employees.
That’s what we do here at Accuracy Improvement. We give a high-quality review for estimates, thorough reinsurance audits, and customized employee training.
We basically take the whole quality check, talent management, and culture development load on our shoulders. Not all industries get to have that dedicated training, which is exactly what property insurance professionals need.
Check out more of our services and contact us for more information and a quote. Our elite staff of property claims handlers and adjusters would be happy to guide you through our services.
We may be entering a new year, but the pandemic still has the property insurance industry adjusting to new processes. The industry’s policies are continuously challenged by today’s property insurance claims.
As a third-party insurance company, we had to warn the property insurance agencies we’re working with about the trends in that area. Here’s what you need to know about them.
More Intensive Handling for Business Interruption Claims
The coronavirus is not covered in business peril policies which only consider factors like fire, flood, machine breakdown, and other physical damages.
Profit losses leading to business closure are not grounds for a business interruption claim. Even if contamination is said to have made the property unoccupiable, there’s still no way to prove it.
The General Insurance Council clarified in April 2020 that profit loss or business interruption claims are only triggered by material damage.
Still, it’s up to the insurers’ opinion whether they’ll take COVID-related profit losses as business interruption.
Our company has received many consultations about this, and we’ve given different pieces of advice depending on the company’s resources.
The Rise of False Property Insurance Claims
This is inevitable given the strict peril policies for business interruption claims. We advise our insurance agencies to stay alert about the following activities:
Arson: Some out of business organizations might seek financial relief by damaging their own properties. Out of job individuals might also resort to home arson if they’re struggling with paying their mortgages.
Fake Theft Reports: For quick money, some shut-down businesses might plot fake theft of their machinery in their properties.
Intentional Damages: Some individuals in a tight financial position might intentionally damage their property by creating a fake case of burst pipes or other major construction issues.
In light of such awful possibilities, we’ve advised property insurance agencies to relay irregular claims to us. Here at Accuracy Improvement, we’re very particular with investigating inconsistencies.
We specialize in producing quality estimates, so we definitely don’t let these cases slide. After our thorough assessment, we also educate the company on how they can analyze such cases on their own.
Our team of elite adjusters doesn’t only create high-quality estimates. They’re also dedicated to helping property insurers innovate and optimize their internal processes.
More Negotiations for Property Insurance Claim Estimates
Expect longer negotiation sessions nowadays. Insurance clients may be in a rush to get support, but that’s all the more reason for adjusters to take their time.
However, here at Accuracy Improvement, we don’t believe that quality cannot be delivered quickly. We help insurance companies stay on top of their estimates during this crisis without falling for scams or giving inaccurate estimates.
During this time, your insurance agency can’t afford to say no to incoming claims. And to keep these claims coming, it’s worth investing in a third-party insurance company’s assistance.
The property insurance industry is experiencing a tremendous shift. It’s still uncertain where it’s headed, but there are ways to successfully navigate these changes.
Let our team here at Accuracy Improvement help you with your processes, estimate creation, reinsurance edits, and even adjuster onboarding.
Our elite staff of experienced claims handlers will give you custom strategies for managing claims in this new normal. Feel free to contact us to know more about our services.
How do you ensure that your staff and independent adjusting partners are giving quality estimates? You probably don’t have a specific or full-on process for that, and that could hurt your overall claims process.
It’s understandable that your staff and adjusters may be too busy to perform thorough claims reviews. Hiring a third-party insurance company would be the smartest solution.
It’s one big responsibility taken off your staff’s plate. Here are the advantages of hiring a third-party insurance company to review the quality of your claims.
They Ensure Each Property Insurance Claim Estimate Is Accurate
Timeliness and accuracy make a high-quality estimate. But over time, your adjusters tend to follow a comfortable routine that limits their view of what they could offer.
Third-party insurance companies are always updated on the latest trends and solutions in the industry. Since they’re not your direct employees, they are not inclined to stick to traditional and safe handling.
They find new ways to create timely and accurate estimates that can benefit both your company and clients.
They Evaluate Your Entire Property Insurance Claims Process
Property insurance companies are usually built on claims processes that have “stood the test of time.” It’s easy to get stuck on a routine when it’s neither dragging the company down nor transcending it.
Third-party insurance agencies review claims not just to ensure accuracy and timeliness of estimates. They do so to also figure out how companies can optimize their claims processes.
We now live in a fast-paced world. Things are becoming more digital, the new normal is redefining plenty of things, and client expectations are shifting along with these changes.
They Give Unbiased Insurance Claims Reviews
No matter how professional you think your insurance company is, it’s hard to keep bias completely off the claims when there’s a lot at stake for your clients. Adjusters also tend to judge claims based on past experiences, making it a little unfair for the current client.
Third-party insurance companies are involved just enough. They’re dedicated enough to give quality estimates and help your company improve its claims process.
When it comes to assessing claims, they’re neutral. They don’t know your customers and they’re not biased by their past experiences, yet they take pride in providing estimates that satisfy both parties.
Choosing an Insurance Company for Third-Party Claims Quality Reviews
Now that you know what to expect from third-party insurance claims reviewers, you need to find the company that will fit your standards. Here at Accuracy Improvement, we make sure that all our third-party services are all aligned to our clients’ goals and standards.
We offer claims reviews and claims process optimization in our claims quality review service. It’s a full package, which you could also combine with our estimate creation, reinsurance audits, and customized independent adjuster training.
We specialize in helping property insurance companies innovate their processes by making sure their claims handling processes are of the highest standard. Contact us to get your free consultation.
Writing property insurance estimates is an art form that not all claims handlers can master but should. Estimates must clearly define insurance terms while making sure the client fully understands and agrees with them.
In many cases, the terms also don’t stand on their own. There needs to be some creativity in making sure the estimate works well for both parties.
Many property insurance companies struggle with that creativity. After all, claims handlers are generally driven towards the technical side of insurance claims—policies, numbers, etc.
The good thing is, there are third-party estimate creators who are both creative and experienced in handling claims. Here are the benefits of hiring them.
An Elite Staff of Claims Handlers Create the Estimates
As mentioned, these third-party claims handlers are highly skilled in writing estimates. They have been trained to do more than the handling of property insurance claims.
They are also experienced in navigating different aspects of the property insurance business. They have mastered the art of effective client communication, as well as seeing claims in a multi-dimensional manner.
It’s like bringing the claims to a lab of property insurance scientists. Expect an advanced level of work.
Faster Creation of Property Insurance Claim Estimate
It’s an edge to be able to create estimates fast. First, they make a good impression on clients. It shows that you’re quick to respond to their cases.
It’s also an edge for your company. Speed is something most property insurance companies lack. They get caught up with the technicals and forget about customer satisfaction and process optimization.
You can achieve both quality and speed by hiring third-party claims handlers. They’re not swamped with other claims, so their time is dedicated to writing a high-quality estimate.
Third-Party Estimate Creators Are Big on Accuracy
When claims handlers talk about quality, they’re not exactly referring to accuracy. They usually have the idea that it’s all about the numbers and profit.
Third-party estimate creators prioritize accuracy. For them, it’s more than just fairness or profit. It’s about seeing all factors or possible consequences in the claim.
It’s about creating an estimate that can keep both parties satisfied whichever way the situation goes. Sometimes, claims handlers get lost in a bunch of tasks that they’re unable to take an intensive look into their claims.
Dedicated third-party estimate creators have the luxury to really focus on the claims and make secure solutions.
The Right Third-Party Property Insurance Company
Here at Accuracy Improvement, we have a team of elite claims handlers who can create new estimates and/or sketches within 24-48 hours after they’ve received the order.
We also offer overall claims quality reviews where we evaluate the entire claims cycle. We create quality improvement solutions for the exact needs of your company.
All our outputs are based on that company’s requirements and criteria. Of course, our quality assessments also optimize the existing processes of your company so you won’t have to lean on us too much.
