It’s easy to reduce property insurance claims to costs and statistics until you’re dealing with complex liability issues or catastrophic casualties. Going through an intensive auditing process becomes the only way to find out what’s really going on with the case.
But doing the audit yourself would only lead you to the same roadblocks you keep facing during the review process. You need to hire a third-party claim auditor to put things into perspective and see things from above.
It’s a lot more cost-effective than you think. Here are the benefits of having a third-party claim auditor.
A Third-Party Claim Auditor Gives Unbiased Assessments
It’s difficult for adjusters to stay neutral when auditing claims themselves. The involvement in the case, the concern for clients, and the pressure of making the right decision can cloud their thoughts on the process.
Third-party property claim auditors give unbiased assessments on claims. Combined with their expertise, your cases are all in good hands with them.
Strict Compliance with Service Agreements and Industry Standards
A lot can turn up during the auditing process. Most of the time, some ratios don’t align with service agreements or are likely to be solved off-industry standards.
It’s probably the most agonizing situation for an adjuster to go through. Third-party claim auditors are trained to get around these situations without breaking any agreements or standards. They’re driven by quality improvement.
A Third-Party Auditor Does Full Data Analysis
As mentioned earlier, costs and statistics are just surface aspects of every claim. There are liabilities and profit ratios to be considered, among many other numbers.
A dedicated auditor can do full data analysis of all these figures. No factors left unchecked and all angles tested. That way, you can present options instead of one solution.
Deeper Understanding of Clients’ Issues
An adjuster’s understanding of a client’s issue is more of an attached concern. Third-party claim auditors are able to stay rational while still acknowledging the weight of the clients’ problems.
They’re not closely associated with your clients so their judgments are clearer. But they’re close enough to the details of the claims that they’re more likely to bring good news.
Their experience has prepared them to deal with difficult news, too. So they have more insights into the responsibilities of taking the clients’ issues into their hands.
Guaranteed Improvement in Your Claims Process
Third-party claim auditors don’t only do claims evaluation. They also help improve the overall claims process.
Many carriers tend to get caught up in the urgency of cases that they forget to structure their claims management. As third-party claim auditors help adjusters with cases, they also work with carriers to implement organized practices.
They’re there to help resolve your company’s issues so you can handle your claims better.
Where to Find a Third-Party Claim Auditor
Our team here at Accuracy Improvement specializes in providing unbiased, third-party, quality assurance reviews for property insurance claims. We do third-party auditing to help carriers optimize their claims process.
It’s a shame that training programs for property insurance adjusters are a low priority for insurance companies. Contrary to assumptions, these programs actually help companies save time and money.
The key is to hire a third-party coach for your property insurance adjusters. You relay all training responsibilities to them and get high-performing adjusters in return.
Third-party trainers work directly with your company to determine your exact needs and goals. That way, they can train your adjusters to be their best for your company and its clients.
Here are the top practical reasons to hire third-party coaches for your proper insurance adjusters.
Concentrated Onboarding Program
Onboarding property insurance adjusters requires dedication, especially if you’re dealing with independent adjusters. Third-party coaches cover all onboarding tracks from orientation to on-the-job training.
The goal of this concentrated onboarding process is to accustom your adjusters to your workspace culture, protocols, and strategies. Imagine the time you’ll save from not having to micromanage them.
Unbiased Third-Party Assessment
Performance evaluations help adjusters achieve their full potential. But assessing your own adjusters provide limited insights into their actual skill level.
Third-party coaches will give your adjusters honest feedback. They’ll identify your adjusters’ strengths and specify areas for improvement.
Intensive Crisis Training
Property damage and other crisis claims can go in different directions. Every case comes with many other factors that aren’t on property insurance handbooks.
Your adjuster’s background education is not enough preparation for the range of disaster-related damages out there. Property insurance laws and policies change over time, too.
Third-party training programs provide intensive training courses that can help your adjusters with the following:
Learning proper crisis claims management
Developing a warm tone and approach for times of crisis
Enhancing transparency and communication skills
Mastering estimating techniques and practices
Becoming a quick and intuitive problem-solver
Quality Assurance for Property Insurance Claims Process
Third-party training programs are big on producing high-standard property insurance adjusters. That means they instill in them, a strong sense of quality in all the estimates they make.
That is whether they’re only for daily claims or serious catastrophic events. The coaches help adjusters create the right property insurance claims process for them, the company, and the clients.
Most companies tend to feed fixed processes to their adjusters. It shows no value for their adjusters’ capabilities.
It also closes the opportunity for growth and adapting to the clients’ constantly changing needs. These quality-focused training programs for claims processes are the solution for keeping your adjusters motivated and driven with innovation.
Is Your Insurance Company Ready for Third-Party Coaching?
We’re sure you ready for quality work and high-performing adjusters. You just have to give third-party coaching a chance.
You can start by checking out our services here at Accuracy Improvement. We specialize in giving customized training for property insurance adjusters and quality reviews for property insurance claims.
We’re true to our name, so we take pride in providing only accurate solutions for all your quality improvement needs.
