How to Properly Train Catastrophe Property Insurance Adjusters
During these uncertain times, it’s important that your property insurance adjusters show sincere care for stressed-out policyholders finding their way through the crisis.
Training your adjusters for this coronavirus pandemic will also help them in other catastrophic situations like hurricanes and other weather-related calamities.
Here at Accuracy Improvement, we make sure property insurance adjusters are able to create quality estimates that reflect their property insurance company.
Our efforts include a dedicated third-party training program for adjusters. Here’s how we develop their crisis response.
We Include Empathy Training in Our Property Insurance Adjuster Training
A study in 2019 says that 75% of adjusters need empathy training. Property adjusters will face difficult conversations during calamities and this coronavirus pandemic.
Various claim scenarios where discussions about serious injuries and other major life-disrupting situations will come up.
In that case, insurance adjusters will have to learn to communicate with their clients mindfully and effectively.
“I’m sorry to hear that” or a simple caring approach is not enough in these situations. So we teach adjusters to develop genuine empathy.
We help adjusters express compassion and show sincere concern while clearly communicating accurate estimates and assessments.
We Encourage Every Property Insurance Agency to Promote Balance in Skill, Tone, and Transparency
In times of crisis, direct discussions help more since it gives claimants a clear idea of what to expect. To do that, adjusters must achieve balance in their skill, tone, and transparency.
We encourage property insurance companies to promote this balance instead of advising their adjusters to say things like “this may be covered.”
That false hope could prolong cases and harm the agency in the process. What we do at Accuracy Improvement is guide adjusters in finding their own overall style.
Not all adjusters are the same. The best way to achieve their balance is by helping them understand themselves more.
We provide exercises that enhance their communication, sensitivity, and catastrophe claim handling skills.
By the end of the training, we coordinate with their agencies to help them implement the balance we taught their adjusters.
It’s essential that the whole company adopts these catastrophe claim management practices. That way, they wouldn’t need to do so many training programs that may also take time from their operations.
We Recommend Hiring a Third-Party Property Insurance Claim Agency for Dedicated Training
Training property adjusters when your agency is also adjusting to these difficult times may be a lot to manage.
It’s best to just hire a third-party property insurance agency that can dedicate their time to helping your adjusters.
Here at Accuracy Improvement, we offer customized training for adjusters. We also do an overall workforce development to ensure property insurance agencies have efficient claims processes.
We also specialize in doing quality reviews for claims and estimates. Our elite staff of adjusters and claims handlers can create new high-quality estimates or sketches within 24 to 48 hours of being received.
Check out our services and contact us for pricing and more information.