Why You Should Hire a Third-Party Property Insurance Company for Claims Quality Reviews
How do you ensure that your staff and independent adjusting partners are giving quality estimates? You probably don’t have a specific or full-on process for that, and that could hurt your overall claims process.
It’s understandable that your staff and adjusters may be too busy to perform thorough claims reviews. Hiring a third-party insurance company would be the smartest solution.
It’s one big responsibility taken off your staff’s plate. Here are the advantages of hiring a third-party insurance company to review the quality of your claims.
They Ensure Each Property Insurance Claim Estimate Is Accurate
Timeliness and accuracy make a high-quality estimate. But over time, your adjusters tend to follow a comfortable routine that limits their view of what they could offer.
Third-party insurance companies are always updated on the latest trends and solutions in the industry. Since they’re not your direct employees, they are not inclined to stick to traditional and safe handling.
They find new ways to create timely and accurate estimates that can benefit both your company and clients.
They Evaluate Your Entire Property Insurance Claims Process
Property insurance companies are usually built on claims processes that have “stood the test of time.” It’s easy to get stuck on a routine when it’s neither dragging the company down nor transcending it.
Third-party insurance agencies review claims not just to ensure accuracy and timeliness of estimates. They do so to also figure out how companies can optimize their claims processes.
We now live in a fast-paced world. Things are becoming more digital, the new normal is redefining plenty of things, and client expectations are shifting along with these changes.
They Give Unbiased Insurance Claims Reviews
No matter how professional you think your insurance company is, it’s hard to keep bias completely off the claims when there’s a lot at stake for your clients. Adjusters also tend to judge claims based on past experiences, making it a little unfair for the current client.
Third-party insurance companies are involved just enough. They’re dedicated enough to give quality estimates and help your company improve its claims process.
When it comes to assessing claims, they’re neutral. They don’t know your customers and they’re not biased by their past experiences, yet they take pride in providing estimates that satisfy both parties.
Choosing an Insurance Company for Third-Party Claims Quality Reviews
Now that you know what to expect from third-party insurance claims reviewers, you need to find the company that will fit your standards. Here at Accuracy Improvement, we make sure that all our third-party services are all aligned to our clients’ goals and standards.
We offer claims reviews and claims process optimization in our claims quality review service. It’s a full package, which you could also combine with our estimate creation, reinsurance audits, and customized independent adjuster training.
We specialize in helping property insurance companies innovate their processes by making sure their claims handling processes are of the highest standard. Contact us to get your free consultation.