Accuracy Improvement

Claims Supplement Adjuster

INSIDE PROPERTY CLAIMS SUPPLEMENT ADJUSTER

The Inside Property Claims Supplement Adjuster will serve as a mediator and negotiator of discrepancies between the adjuster’s estimated damages and a contractor’s estimated damages that resulted from a covered loss. In this position you will be representing companies that have partnered with Accuracy Improvement and ensuring all estimates are in compliance with File Handling and the Estimating Guidelines. Files of both inside and field adjusting staff are to be evaluated to ensure integrity in core adjusting processes.

RESPONSIBILITIES

  • Investigates claim damages and situation using internal and external resources.  Investigation steps include speaking with the insured and/or other involved parties such as contractors, requesting and receiving a field investigation report, research on past claim activity, research on external websites for CAT event confirmation, and engaging vendors for services, material supply, and/or pricing.
  • Determines policy coverage through analyzing investigation data and policy terms, including whether components of a claim will be approved or denied.  Notifies insured of coverage or any issues. 
  • Reviews and verifies appropriate coverage for additional items submitted by contractors that were not on the initial estimate.
  • Maintains accurate and current communication with insured/claimant.
  • Maintains accurate and current claim file documentation throughout the life cycle of claim cases.
  • Update estimates to include additional scope of work that has been verified and justified through documentation (photos, code requirements, material cost changes, etc.).
  • Engages specialized departments such as Special Investigation Unit and Subrogation as appropriate.
  • Determines and negotiates settlement amounts for damages claimed within assigned authority limits.  Makes recommendations to management for settlement amounts outside of authority limits.  Closes claim files upon completion of final payment.
  • Alerts underwriting, marketing and/or risk management regarding questionable risks encountered to ensure potential hazards are clearly documented.
  • Advise Accuracy Improvement management regarding potential training opportunities for the company being reviewed.
  • Performs other duties as assigned.

What You’ll Need to be a Top Candidate

Education: Chartered Property Casualty Underwriter (CPCU) certification, Bachelor’s degree from an accredited college or university, or equivalent combination of education and experience. Experience: Seven to ten years prior experience as a Claims Adjuster and three to five years prior experience in claims quality assurance. Licensure: State specific adjusting licenses required (varies by assignment). IICRC certification preferred.

Skills:

  • Ability to evaluate damages, analyze facts and determine coverages.
  • Negotiation and investigation expertise.
  • Effectively communicate with a wide variety of technical, professional and consumer clients.
  • Advanced proficiency in Microsoft Windows and Office Suite experience.
  • Xactimate Level 1 required, Level 2 or 3 preferred
Working Conditions: Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone.    

Benefits:

  • Competitive salary
  • Flexible work hours
  • Learn about an exciting industry
  • Ability to work remotely
  • Be part of a team of motivated and talented individuals
Travel: Occasional travel for training purposes. Accuracy Improvement is an Equal Opportunity Employer. Submit your information below to work with the Accuracy Improvement Team

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